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Our Expertise

RapidScale’s support team ranges from level 1 to level 3 help-desk and support engineers. Combined with the best customer service, technical knowledge, and product expertise, the RapidScale support team prides itself in being able to serve our customers with our signature “We Care” mentality. Our team is trained and certified to help with delivering quick, reliable, and efficient solutions to any customer issue that may arise.

 


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Quality

White-glove service from the minute a ticket is submitted.

Support

One-on-one live representatives to talk to any time of day.

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% Average Customer Satisfaction

% First-Call Resolution

Average Hours to Full Resolution

Satisfied Tickets Resolved This Month

Client Testimonials

The amount of detail Gary provided me, as well as his responsiveness, was far beyond anything we had with our last vendor. The efficiency of your RFC process is a breath of fresh air! I'm also extremely satisfied with the RapidScale support team as a whole in regards to their proficiency, sense of urgency and etiquette.
Client Experience
2015-10-23T16:16:44+00:00
The amount of detail Gary provided me, as well as his responsiveness, was far beyond anything we had with our last vendor. The efficiency of your RFC process is a breath of fresh air! I'm also extremely satisfied with the RapidScale support team as a whole in regards to their proficiency, sense of urgency and etiquette.
Austin was amazing, professional, knowledgeable and personable – a true star!
Client Experience
2017-06-22T22:40:27+00:00
Austin was amazing, professional, knowledgeable and personable – a true star!
I appreciate Steven’s quick response time and friendly demeanor when discussing problems. Great service and follow up!
Client Experience
2017-06-22T22:40:51+00:00
I appreciate Steven’s quick response time and friendly demeanor when discussing problems. Great service and follow up!
Our timing satisfaction rating reflects that these were carry-over issues from our prior vendor, but we’re pleased with RapidScale, and Steven’s thoroughness in reviewing and handling through to resolution.
Client Experience
2017-06-22T22:45:45+00:00
Our timing satisfaction rating reflects that these were carry-over issues from our prior vendor, but we’re pleased with RapidScale, and Steven’s thoroughness in reviewing and handling through to resolution.
I have been thrilled with RapidScale, I love the fact that when I call to initiate a ticket the technicians answer the phone. With [our last provider], we left a message then had to wait for a technician to call back. Sometimes this could take days!  Thank you, I am really happy with your services.
Client Experience
2017-06-22T22:46:27+00:00
I have been thrilled with RapidScale, I love the fact that when I call to initiate a ticket the technicians answer the phone. With [our last provider], we left a message then had to wait for a technician to call back. Sometimes this could take days!  Thank you, I am really happy with your services.
Sent a ticket for a server being unresponsive and received a call within a few minutes. Great response and resolution.
Client Experience
2017-06-22T22:46:54+00:00
Sent a ticket for a server being unresponsive and received a call within a few minutes. Great response and resolution.
I believe the technician’s name was David. He was very pro-active on a Saturday. Got the issue resolved quickly. High marks.
Client Experience
2017-06-22T22:47:16+00:00
I believe the technician’s name was David. He was very pro-active on a Saturday. Got the issue resolved quickly. High marks.
Thanks for the quick response and resolution!  And I appreciate the fact that the tech gave information about what the problem was, how it was fixed, etc. That is always better than a simple “it’s now fixed”.
Client Experience
2017-06-22T22:47:44+00:00
Thanks for the quick response and resolution!  And I appreciate the fact that the tech gave information about what the problem was, how it was fixed, etc. That is always better than a simple “it’s now fixed”.
The level of service that we have received from RapidScale has been completely awesome.  All of our IT team and the owner has commented on it.  You guys are doing a fantastic job!
Client Experience
2017-06-22T22:48:05+00:00
The level of service that we have received from RapidScale has been completely awesome.  All of our IT team and the owner has commented on it.  You guys are doing a fantastic job!
We’ve been extremely pleased with the service and customer support RapidScale has provided us. We don’t have a large IT staff and so the ability to lean on them has been perfect.
Client Experience
2017-06-22T22:48:30+00:00
We’ve been extremely pleased with the service and customer support RapidScale has provided us. We don’t have a large IT staff and so the ability to lean on them has been perfect.
The whole “cloud” thing was incredibly daunting when we first started exploring it for our business. We didn’t really understand the way everything worked and how it was going to help us get past some of the technology speed bumps we had. I worked with the RapidScale sales team and they were really very helpful and made me completely comfortable with the solution. We’ve been running on the CloudOffice interface for about 4 months now and are 100% satisfied and so happy we made the choice to move to RapidScale.
Client Experience
2017-06-22T22:49:04+00:00
The whole “cloud” thing was incredibly daunting when we first started exploring it for our business. We didn’t really understand the way everything worked and how it was going to help us get past some of the technology speed bumps we had. I worked with the RapidScale sales team and they were really very helpful and made me completely comfortable with the solution. We’ve been running on the CloudOffice interface for about 4 months now and are 100% satisfied and so happy we made the choice to move to RapidScale.