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Our Expertise

RapidScale’s support team ranges from level 1 to level 3 help-desk and support engineers. Combined with the best customer service, technical knowledge, and product expertise, the RapidScale support team prides itself in being able to serve our customers with our signature “We Care” mentality. Our team is trained and certified to help with delivering quick, reliable, and efficient solutions to any customer issue that may arise.

 


Remote Support Utility Downloads

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Remote Support Utility Downloads – Non Admin

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Quality

White-glove service from the minute a ticket is submitted.

Support

One-on-one live representatives to talk to any time of day.

Upgrade

Quickly add new resources or number of users with just a phone call.

% Average Customer Satisfaction

% First-Call Resolution

Average Hours to Full Resolution

Satisfied Tickets Resolved This Month

Everything has been quick and easy to deal with, exactly what you want from support. Really the stand out is Chris. 9 times out of 10 I deal with Chris and I know I am in good hands. He is a big reason why we are continuing to do business with RapidScale. I believe good and hard work should not go unnoticed. So even though Chris and I have not talked lately, since everything is smooth sailing right now (knock on wood), I am at ease knowing Chris and the support are there.” – Robb